Legacy Bank has recently learned of telephone and texting scams attempting to obtain cardholder information. The details are as follows:
Event Characteristics
Cardholders have received computer-generated calls claiming to be from a bank. The calls claim their accounts have been frozen
and then direct the cardholder to call a toll-free number to leave their debit card information in order to reactivate any cards. The
toll-free number includes a recorded message that asks the customer to key their account number, card expiration date, and PIN.
In addition to the reported computer generated calls, there have been text messages reported that indicate the debit card has been
suspended. The text indicates a 407 area code phone number to call and provide the card number, expiration date and PIN. The
reported text message ID was dhlwe@messaging.nextel.com.
Recommendations
Consumer awareness is key in combating fraud. Should you receive any questionable calls, emails or text messages, please make sure that you do not provide any personal information.
In addition, we offer the following:
- Make sure you initiate the contact when discussing your debit card, and that your identity is verified with questions
only you would know the answers to.
- To verify whether a call is legitimate, call the bank or visit its website, using phone numbers or internet addresses from your bank statement or account documentation.
- Do not call back a number provided over the phone or click on a link in an email.
- Many communications will include something that will concern or excite you. Think before you react.
- If you have been the victim of a scam, file a complaint at local law enforcement and notify the bank immediately.
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